Customer Service Representative – Time2 Technology


Salary: National Minimum Wage

Location: Blackburn

Hours: Monday to Friday 9.00am – 5.30pm

  • 20 days holiday per year plus 8 bank holidays
  • pension scheme
  • modern offices
  • free onsite parking
  • employee discounts

Brief Introduction

At Time2, we sell a range of smart home security cameras, alarm systems and smart accessories. For our customers, you may be their first point of contact.

It’s simple – your role is to provide an outstanding experience for every customer.

You will be required to take ownership of every customer contact and expected to deliver on each and every promise dealing with customer queries. Our customers thrive on the personal, honest service they receive from our customer services team.

The Role

The role will involve:

  • Effective, professional handling of inbound customer queries via email, telephone, helpdesk or chat with utmost urgency and professionalism
  • Assisting customers with sales enquiries, order placement, site navigation and purchasing decisions through telephone, email or chat
  • Developing friendly relationships with customers on all online sales channels
  • Encouraging satisfied customers to leave a positive review of their experience
  • Displaying an understanding of our range of products and services, and demonstrating product knowledge to our customers
  • Entering orders and processing returns
  • Escalating any serious customer complaints and unresolved issues to the line manager
  • Updating customers on the progress of any outstanding issues in a professional and timely manner
  • Reporting any identified product issues to the product management team
  • Assist with other projects within the company as required

Skills and Qualifications Required

  • Previous experience in handling customer queries by telephone is essential
  • Good listening skills demonstrating a caring attitude
  • Excellent written and spoken communication skills
  • Ability to adapt, use one’s initiative and remain calm under stressful conditions
  • A willingness and ability to learn
  • Attention to detail
  • Ability to work on their own initiative but also a team player
  • Reliable, punctual and responsible with a ‘can do’ attitude
  • Minimum A-C GCSE Grades in Maths & English
  • Basic knowledge of Microsoft Office Suite including Excel, Word & Outlook

Apply Now…

If you’re interested in applying for this position, contact us today on 01254 279998 for further details or use the form below to send us your details:-

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